Read the text. When we haven't got a chance to speak face to face and it is necessary to get or send urgent information we deal with a telephone

When we haven't got a chance to speak face to face and it is necessary to get or send urgent information we deal with a telephone. But if the person we need is out at the moment we can leave a message on the answerphone. The message is a short summary of the whole conversation containing the most essential information. That is why you should be especially careful about numbers, dates, times and names. Speak slowly and clearly. Make notes while you are taking messages, don't rely on your memory, and read all the important details back to the caller. Don't interrupt the person you speak to, let him finish what he wants to say. Speak in a polite voice.

Find the equivalents in the text:

иметь возможность, срочная информация, необходимо полу­чить, говорить с глазу на глаз, иметь дело с ..., другие способы, человек, который нам нужен, самая важная информация, крат­кое изложение, вот почему.

Find the adjectives and adverbs in the text and complete the chart:

1) Reception:Hello, Reception.

Caller:This is Mr Brown. Could I speak to Mrs Black from Room 562?

R: I'm very sorry, but the line is busy at the moment. Could you leave a message for her?

C: OK, tell her, please, that I'm waiting for her at 9 o'clock in the theatre.

2) Reception:Good morning, what can I do for you?
Caller:I'd like to speak to your manager.

R: I'm afraid, he is not here. C: Well, can I leave a message for him? R: Of course, I'm listening to you.

C: You see, I have an appointment with your boss, but I'll be an hour late.

R: Anything else?

C: No, thank you.

R: But who is it speaking?

C: Oh, my name is Voronov.

3) Reception:Hello, Reception, who is speaking?

Caller:This is from Travel Agency. Could you put me through to Mr White?

R: I'm really very sorry, but he went out two hours ago. Can I take a message?

C: Tell him that we reserved two tickets for Frankfurt.

R: Anything else?

C: I'll phone him back at 10 a.m. tomorrow to discuss the details.

Rules for using the answerphone

Introduce yourself

Hello,

this is...

my name is.,

Tuesday, 5 o'clock

I'm ringing to...

find out if...

because I need/want to know...

tell you that...

phone me back?

help me?

Give your contact number

My number is... You can find me...

I'm at home until...

Thank you. Goodbye.

Units 10—12. Stop and check. Variant 1