Section I. MODERN BUSINESS ADMINISTRATION

Unit 1.1. Responsibility for Office Work

1.1.1.Office Work……………………………………………………

1.1.2. Centralization and Decentralization……………………………

1.1.3. Layout of Office……………………………………………….

1.1.4. Forms Design and Control……………………………………..

1.1.5. Work Measurement…………………………………………….

Unit 1.2. Office Machinery and Equipment

1.2.1. Written Communication………………………………………..

1.2.2. Oral Communication……………………………………………

1.2.3. Other Office Services…………………………………………..

1.2.4. Mailing………………………………………………………….

1.2.5. Data Processing (DP)……………………………………………

1.2.6. Some other Terms Used…………………………………………

1.2.7. Databases………………………………………………………..

1.2.8. The Future of the Office…………………………………………

1.2.9. Security. Data Protection and Audit…………………………….

1.2.10. The Place of Management Services in a Company…………….

Section II. MANAGEMENT INFORMATION SYSTEMS

Unit 2.1. Introduction to MIS

2.1.1. What is MIS?..................................................................................

2.1.2. Management Functions and Levels………………………………..

2.1.3. The Nature of Planning and Decision Making and the Techniques Available………………………………………………………………….

2.1.4. The Influence of Information Technology (IT)……………………

2.1.5. Changes Affecting Organisations………………………………….

Unit 2.2. Information, Data and Communication

2.2.1. Information and Management…………………………………….

2.2.2. Data and Information …………………………………………….

2.2.3. Characteristics of Good Information……………………………..

2.2.4. Perception…………………………………………………………

2.2.5. Communication Systems………………………………………….

2.2.6. MIS Definition…………………………………………………….

Unit 2.3.Information Technology and MIS

2.3.1. What is IT?......................................................................................

2.3.2. IT and Information Systems………………………………………

2.3.3. Telecommunications………………………………………………

2.3.4. Tele-conferencing and Video-conferencing………………………

Section III. LEGAL MATTERS

Unit 3.1. Company Law

3.1.1. Characteristics of a Company…………………………………….

3.1.2. Board Meetings…………………………………………………..

3.1.3.Shareholders’ Meetings…………………………………………..

3.1.4.Removal of a Director from the Board……………………………

3.1.5.Unfair Dismissal…………………………………………………..

Unit 3.2. Assignments on Legal Matters

3.2.1. Full-time Employment Contract…………………………………

3.2.2. Disciplinary Warnings (verbal and written)……………………..

3.2.3. Letter of Redundancy……………………………………………

3.2.4. Employment Law and Human Resources Terms………………..

3.2.5. Employment Discrimination…………………………………….

Section IV. BUSINESS ETIQUETTE

Unit 4.1.How to Behave in Business

4.1.1.The Rules of Good Business Manners……………………………

4.1.2. Dealing with People Face to Face………………………………..

4.1.3. Dealing with Customers and Suppliers…………………………..

4.1.4. Handling Conflict…………………………………………………

4.1.5. Building Relationships……………………………………………

4.1.6. The Etiquette of Using Mobile Phones……………………………

4.1.7. Business Meetings…………………………………………………

4.1.8. Formal Meetings…………………………………………………..

4.1.9.Business Meals…………………………………………………….

4.1.10. Social Occasions………………………………………………….

Unit 4.2. Dealing with Different Cultures

4.2.1.Being Courteous to Foreign Business People………………………

4.2.2.Dealing with the Americans…………………………………………

4.2.3. Dealing with the Japanese ………………………………………….

4.2.4. Dealing with the Arabs……………………………………………..

4.2.5. Dealing with Continental Europeans ……………………………….

4.2.6. Relationships between Businesses ……………………………..

4.2.7. Office Rage ………………………………….

Section V. OFFICE SAFETY. STRESS AT WORK

Unit 5.1. Office Safety

5.1.1. Housekeeping……………………………………………………..

5.1.2. Electrical Appliances………………………………………………

5.1.3. Dangerous Substances……………………………………………..

5.1.4. Fire Precautions……………………………………………………

5.1.5. Office Health and Safety Audit……………………………………

Unit 5.2. Stress at Work

5.2.1. What is Stress? ……………………………………………………

5.2.2. Role Theory……………………………………………………….

5.2.3. The Effects of Stress………………………………………………

5.2.4. Coping Strategies…………………………………………………

5.2.5. Priorities in Managing Stress………………………………………

5.2.6. Stress Management and Communication…………………………

5.2.7. Stress Management Techniques……………………………………

5.2.8. Steps to Combat Stress…………………………………………….

Section VI. BUSINESS DOCUMENTATION