Assignments. I. Memorize the following words:

I. Memorize the following words:

ІІ. Suggest the Ukrainian equivalents of the phrases below:

challenging problem; to be “on call” by mobile; leisure time; to observe good etiquette; leave your set switched on; incoming / outgoing calls; to cause annoyance; you are likely to be overheard; message taking; to offer an immediate apology to smb.; to ring back; urgent call; subject matter; to disregard the feelings; to turn off / switch off; to return calls recorded in this way; conventional telephone.

III. Find English equivalents to the following phrases:

вхідні/вихідні дзвінки; залиште свій апарат увімкненим; вільний час (дозвілля); імовірно, що вас підслухають; прийом повідомлень; передзвонити; зневажати почуття; вимкнути; терміновий дзвінок; дотримуватися правил етикету; негайно попросити вибачення у когось; викликати роздратування; предмет обговорення; відповісти на дзвінки, записані таким чином; складна проблема; звичайний телефон.

IV. Answer the questions:

1. What will you do with your mobile telephone if:

a) you are in a meeting?

b) you must take an urgent call during a meeting?

c) you are travelling?

d) the time and place of the call is inconvenient to you?

2. Is it acceptable to leave your mobile phone switched on at public events? What services can be used instead?

3. What is important to keep in mind while making an outgoing call from a public place?

4. Sum up what the text tells about the basic principles of good etiquette in using mobile telephone.

V. Translate into English:

1. Приймаючи вхідний дзвінок, ви повинні вибачитися у всіх присутніх і завершити розмову якомога швидше.

2. В публічних місцях (в театрі, на концерті) не дозволяється залишати мобільний телефон увімкненим.

3. У багатьох колективах від співробітників вимагають завжди бути на мобільному зв’язку, коли вони знаходяться за межами офісу.

VI. Decision taking:

1. You are in the middle of a business call when your boss sits down by your desk. You know that the call will take some time yet and that your boss will become irritated if he is kept waiting. Should you: (a break off the call with a promise to ring later; (b) cover the handset with your hand and whisper to your boss that you'll be some time; or (c) ask your contact to hold on for a moment while you have a brief word with your boss?

2. Your firm has a standing instruction that confidential matters shouldn't be discussed on mobile phones. In a momentary lapse you forget this rule and give some very commercially sensitive data to a customer on your mobile. Should you: (a) say nothing and hope that you were not overheard; (b) report the matter to your company in case there are some repercussions; or (c) in addition to (b) tell the customer as well?