Assignments. I.Memorize the following words and phrases:

I.Memorize the following words and phrases:

ІІ. Suggest the Ukrainian equivalents of the phrases below:

to make an enquiry; to place an order; to make a complaint; it is up to you; get to the point; “by the way” observation; price quotation; to take the initiative; to deal with a customer; to keep to the subject; to avoid misunderstanding; willingness to help.

III. Find English equivalents to the following phrases:

уникати непорозумінь; мати справу з ким-небудь; робити запит; скаржитися; дійти до суті справи; розміщувати замовлення; котирування цін; дотримуватися теми; взяти на себе ініціативу; полегшити спілкування; доречні зауваження.

IV. Study the use of italicized words in different phrases, suggest their Ukrainian equivalents:

~ point ~

off/away from the ~ ; I don’t see the ~ ; to come to the ~ ; to keep to the ~ ; that’s the ~ !; the ~ is that...; there is no ~ in doing that.

V. Answer the questions:

1. What are the additional points you need to look out for when dealing with a customer or a supplier? Who is to take the initiative?

2. What are you to do to make face -to face discussions more effective?

VI. Translate into English:

1. Спілкуючись із постачальником змушуйте його дотримуватися тієї теми, яку ви хочете обговорити, а не того, що би він хотів вам продати.

2. Для того, щоб уникнути непорозумінь, робіть короткі нотатки тих питань, які вирішувались під час бесіди.

VII .Decision making

1. You have called a meeting with a supplier to place an order you have already cleared with your colleagues. When he arrives, however, your boss joins the meeting and starts questioning the need for the work to be carried out and the supplier's ability to do it. Should you: (a) sit back and let the supplier battle it out; (b) take your colleague to one side and say that he is out of order; or (c) abandon the meeting, with an apology to the supplier, until you and your team are better prepared?

2. You attend a meeting with a customer and find him drunk and abusive. Do you: (a) draw attention to his state and express your distaste for it before leaving; (b) try to humour him and leave on good terms; or (c) invent some excuse and leave immediately?

3. A colleague handles a business contact rudely in a meeting that you attend and refuses to apologize afterwards. You feel that your own manners are open to criticism as a result. Should you: (a) apologize to the contact on behalf of your colleague; (b) ask your colleague's boss to make him apologize; or (c) make a friendly call to your contact to make sure that he knows that you are not as boorish as your colleague?