АвтомобилиАстрономияБиологияГеографияДом и садДругие языкиДругоеИнформатикаИсторияКультураЛитератураЛогикаМатематикаМедицинаМеталлургияМеханикаОбразованиеОхрана трудаПедагогикаПолитикаПравоПсихологияРелигияРиторикаСоциологияСпортСтроительствоТехнологияТуризмФизикаФилософияФинансыХимияЧерчениеЭкологияЭкономикаЭлектроника
remarkable замечательный, удивительный
be located [lou'keitid] быть расположенным
downtown центр города
in the very heart [ha:t] в самом сердце, в самом центре
Exhibitions Center Выставочный Центр
embassy ['embasi] посольство
Ministry of Foreign Affairs Министерство иностранных дел
unique [ju:'ni:k] уникальный
interior интерьер, внутренний
design [di'zain] дизайн
enjoyable доставляющий удовольствие
to include [in'klu:d] включать
double room двухместный номер
single room одноместный номер
furnish обставлять мебелью, меблировать
apartments апартаменты, номера
sauna ['sauna] сауна
to relax [ri'lasks] расслабиться
hairdressing ( hairdresser's) дамская парикмахерская
gym = gymnasium спортзал
service bureau [bjua'rou] бюро обслуживания
barber's ['ba:baz] мужская
beauty saloon [sa'lu:n]
laundry [lo:ndri] прачечная
shoes repairs [ri'peaz] ремонт обуви
dry cleaning химчистка
travel ['treval] путешествие
book in advance заказать заранее
security system [si'kjuaritj 'sistim] система безопасности
suite [swi:t] номер «люкс»
to provide [pra'vaid] снабжать, обеспечивать
safety-deposit boxes небольшие сейфы
air conditioner кондиционер
satellite TV спутниковое телевидение
Mediterranean cuisine ['medita'reinjan] средиземноморская к ухня
hospitality гостеприимство, радушие
to host ['houst} зд. принять,
Ответьте на вопросы.
1. Where is the «Golden Ring» hotel located?
2. Is it far from the Red Square and Kremlin museums?
3. How many apartments are there in the « Golden Ring» hotel? What are they?
4. What services does the hotel offer to its guests?
5. Where can the guests see the views of Moscow?
6. What kinds of cuisine does the hotel restaurant and beer bar offer?
7. How many guests can banquet rooms and a Conference Hall host at a time?
8. Where can the guests order a taxi or rent a car, book train and air tickets in advance?
Переведите на английский язык
1.Высокие стандарты обслуживания сделают Ваше пребывание в нашей гостинице приятным.2 Вы будете чувствовать себя как дома во время пребывания в нашей гостинице.
3. В ресторане гостиницы Вы можете попробовать различные блюда русской кухни. гостинице много просторных и удобных номеров, включая одноместные номера, двойные номера и номера «люкс».
4. Вы можете провести приятный вечер в ресторане гостиницы и насладиться кулинарным искусством шеф-повара ресторана.
5. Гости могут пользоваться сауной и спортивным залом.
6. В гостинице есть парикмахерская, бюро обслуживания, пункт обмена валюты, салон красоты, прачечная, ремонт обуви и химчистка.
7.В бюро обслуживания Вы можете заказать такси, билеты на поезд и самолет.
Text 5 AT THE HOTEL ENTRANCE HALL
We are in the entrance hall of a big modern hotel in Moscow. The reception clerk is behind the reception desk. He gives the guests the keys to their apartments. Modern hotels have electronic locks on the doors. They are opened with a plastic card with magnetic code. The codes are usually changed every day.
There is the inquiry office to the right. They'll answer all your questions and give you all the information you want.
At the service bureau you can order a taxi or rent a car, book train and air tickets in advance. You can also register for an excursion to see Moscow's places of interest.
There is a small banking office in the entrance hall. You can cash traveller's checks and change currency there.
If you need to leave your suitcases for a while you can use the left-luggage office. The hotel porters will help you to carry your luggage.
reception clerk портье
electronic locks электронные замки
plastic card пластиковая карточка
magnetic code магнитный код
inquiry office справочное бюро.
service bureau бюро обслуживания
to cash обналичивать
traveller's checks чеки путешественника
to change currency менять валюту
left-luggage office камера хранения
Text 6 HOTEL SERVICES
Large hotels usually offer their guests different kinds of services. At the laundry they can have their things washed and pressed. At the dry cleaner's they can clean their clothes. At the shoes repair shop they can have their shoes mended and polished.
Hotel restaurants have a Room Service department for the guests. Room service is the service of food or beverages in guests' rooms. The Room Service department works together with the kitchen of the restaurant. Hotels are often judged by the standard of the room service they provide. Five-star hotels provide room service for at least 18 hours of the day, but more often they provide 24-hour service, and that service must at all times be friendly, quick and efficient.
The dishes available for service in rooms are listed on a special room service menu.
The guests can order:
• Breakfast from 6 am to 11 am
• All day dining from 11 am to ll pm
• A la carte dishes from 7 pm to 10 pm
• Night owl menu from 11 pm to 6 am
Most orders to Room Service are given by telephone. The waiters from the Room Service bring the dishes that were ordered by the guests on trays and trolleys. They usually knock on the door three times and say loudly, «Room Service». When the door is opened the waiter enters the room and greets the guest. The guest tells where to place the tray or trolley. The waiters usually explain what they have brought, ask to sign the bill, and tell the guest to put trays or trolleys outside their rooms in the passage after they have finished their meals.
hotel services виды услуг в отеле
Room Service обслуживание номеров (подача еды и напитков из ресторана)
to judge судить
to provide [pra'vaid] обеспечивать
at least [li:st] по крайней мере
available имеющийся в наличии
all day dining обед в течение всего дня
night owl menu [nait aul menju:] ночное меню
to knock [nok] стучать
loudly ['laudli] громко
to enter входить
trolley ['troli] столик на колесиках для подачи пищи
to explain [iks'plein] объяснять
to sign [sain] подписывать
passage коридор, проход
Ответьте на вопросы.
1. Do large hotels offer their guests different kinds of services?
2. Where can the guests have their things washed and pressed?
3. Where can the guests clean their clothes?
4. What is Room Service?
5. When can the guests order breakfast?
6. When can the guests order dinner?
7. When can the guests order a la carte dishes?
8. When can the guests order the «Night owl menu»?
9. What do the waiters use to bring the meals to the apartments?
Переведите на английский язык.
1. Большие гостиницы обычно предлагают гостям раз личные виды услуг.
2. О гостиницах часто судят по стандарту обслуживания номеров.
3. Заказы на обслуживание номеров делаются по телефону.
3. Официанты приносят блюда, которые заказывались гостями, на подносах или тележках.
4. Официанты обычно стучат в дверь три раза и говорят громко, «Обслуживание номеров».
5. Когда дверь открыта, официант входит в комнату и приветствует гостя.
6. Официанты обычно объясняют, что они принесли, и просят подписать счет.
Text 8 Read the text and describe the work of the system of personal service etablishments in your native city adding more information from your personal experience.
MULTIPLE SERVICE ESTABLISHMENT
In many Belarusian cities we have what we call multiple service establishments. They are tailor shops, shoemaker's, barber's, hairdresser's, dyer's, dry cleaner's, watch repair and other service shops combined in one. Service is generally good, but sometimes it leaves much to be desired. Such service establishments are an excellent arrangement for the busy man, especially when all the little things (minor services) are done while you wait. The tailor shop will take care of major and minor alterations and repairs: lengthen or shorten the sleeves, patch trousers and set them right for you, press clothing and even sew on buttons.
At these service establishments they also have a dyer's and cleaner's shop (dyeing and cleaning service). If you have any stains you want to be removed, the dry cleaner's will take care of them. Nowadays they have ways of removing stains without leaving any traces. The dyer's will make a neat job of dyeing material from one colour to another.
One of the services available is the photographer's. You can have your photo taken there, and if it's urgent they'll do it in a few hours. They will also develop and print snapshots taken by amateur photographers.
Then you will find a watchmaker at your service. He will set your watch, if it is slow or fast, put a new glass in, or clean it, if it needs cleaning. As a rule a watch keeps perfect time after the watchmaker's hands.
A busy place is the shoemaker's. They have a wide choice of leather and rubber soles and heels. And they don't charge much, prices are quite reasonable.
Another service establishment that we frequently visit is the barber's shop for men and the hairdresser's (or beauty parlour) for women. At the barber's you can get a shave, haircut and shampoo. The services you would expect to find at the hairdresser's are: permanent wave, manicure, skin treatment (massages both hand and electric) with all sorts of creams. They will do your hair to the latest fashion.
Answer these questions:
1 What services does a multiple service shop offer its customers?
2 Why is it convenient to have all services combined in amultiple service establishment?
3 Is a multiple service centre an excellent arrangement for a busy man?
4 Are you a regular customer at the local multiple service establishment?
5. What kind of people are most likely to use services of the tailor's and dressmaker's? Do the British use services more frequently than people in our country? How do you account for it?
6. In what season of the year is the shoemaker's an especially busy place? Why?
7. Where do you usually have your footwear repaired?
8. Why do people change their walking shoes for slippers when they come home?
9. Do you press your clothes or do you have them pressed for you?
10. Who are usually more clever with the needle, men or women? Why?
11. If a watch keeps perfect time, would you have it cleaned?
12. If your watch gains (or if it is slow), could you set it right yourself?
13. What services are available at the dry cleaner's?
14. How often do you usually have a haircut? A shave?
15. Which is a more busy place, a barber's or a hairdresser's? Why?
16. Would you like to wear your hair long or short, combed back or parted on the side?
17. Are you good at photography? Is it your hobby?
18. Why do people like taking photographs?
19. Would you like to be taken in full face or in profile?
20. What type of photograph do you prefer: landscape, portrait or still life?
Text 9 Read the texts and enrich your general knowledge of the places to go out for a meal in Great Britain. What can you say about eating out in your city?
Many housewives in Britain have nice kitchens in their apartments. But they have neither time nor desire to cook. They often buy ready-made food at the supermarkets or go to restaurants.
A very popular pastime is eating out in a restaurant. In most towns there is a wide variety of restaurants serving different types of food at different prices. Most British towns now have Chinese or Indian restaurants which serve quite cheap food; Italian restaurants are also popular and French restaurants are famous for expensive high quality cooking. Here are some examples of restaurant names, and the kind of food they serve:
The Steak Bar — English dishes
The Bistro — International/English dishes
Mandarin — Chinese dishes
Indus Curry — Indian dishes
Isola Bella — Italian dishes
Acropolis — Greek dishes
Pizzaland — pizzas
Bar-B-Que — hamburgers, chicken, chips
Wimpy Bar — hamburgers, chicken, chips
Chip Shop — fish and chips, pies, sausage and chips
When you have looked at the menu and chosen what you want to eat, the waiter will come and take your order. Normally, you tell him what you want for the first two courses. He will take your order for dessert and coffee later.
n some places you can dance to disco music between the courses of your meal. "Dine and dance" is offered by the restaurants of large hotels and clubs.
While having your drink or a meal you may enjoy a cabaret. This can be any kind of show: music, singing, dancing, or people telling stories and jokes.
When you finish eating, ask the waiter to bring you the bill. In most restaurants a service charge (10—15 %) is added into the total sum that's why it's not necessary to give the waiter a tip.
According to the restaurant etiquette you don't shout "Waiter" loudly across the room if you want to call him. You raise your hand and try to catch the waiter's eye without shouting or waiving your arms. It's not easy to get the waiter's attention, but it's much more polite than shouting — which would make you very unpopular.
As well as restaurants most towns have a number of bars and cafes where you can get sandwiches and other snacks. There are also hamburger restaurants specializing in cheap meals — especially hamburgers. Many pubs now have restaurants or grill rooms too. In some you can get a full range of dishes, in others the choice is more limited.
A fairly recent development is the growth of take-away restaurants. Here you can buy cooked meals to take home. Fish and chip shops have been and still are very popular. You can have some meal there (fish, but sometimes chicken or sausage too) or take it away to be eaten somewhere outside. Now there are takeaway Chinese and Indian restaurants in many towns and special take-away restaurants serving fried chicken are also popular. Your order is packed in special containers particularly because you don't have to pay V.A.T. on it.
Agree or disagree with the following statements:
1. Eating out in a restaurant is beyond the means of an Englishman. Only some people can afford it.
2. The British are very conservative. You can't find any other restaurants except British as well as no other food except traditional English cooking.
3.Fish and chip shops provide food in commodious containers to be eaten at home or elsewhere.
4. I don't see the point of take-away food. It's as expensive as eating in a restaurant.
5. Don't go to take-away restaurants unless you like chicken. That's all you can get there.
Text 10 AT THE PUB
Pubs (short for public houses) are an important part of British life. They are as a rule quiet, rather private places, large or small, new or old, in cities or in the countryside, with a friendly atmosphere where local people meet in the evening for company and conversation.
You can find every kind of person there: doctors, schoolteachers, workers. They come to relax, talk, play games like darts or billiards and have their usual drink or a meal. You can buy many kinds of drinks in pubs, alcoholic and non-alcoholic. The typical drink is beer. There are many different types of beer both draught and bottled, which is served in pints (0.57 of a litre) or half pints. You never ask for a pint of beer, ask always for a pint of bitter, lager, keg or other particular name of the beer. You can also buy spirits (e.g. whisky, gin, vodka) and usually wine, by the glass, but not by the bottle.There are also a lot of soft drinks, e. g. coca-cola (coke), fruit juice or lemonade. A very refreshing drink on a hot day is a shandy (lemonade mixed with beer).
The pub is the place where you meet people. You get to know other "regulars", you buy drinks in turn, which is called "to stand a round" and you talk. You talk about the weather or how the English cricketeam is doing in the Test Match against Australia. And although the regulars see each other almost every night for years, they never go into each others homes.
People may want to sing in the pub. Then they ask someone to play the tunes on the old piano. The pianist has free drinks as long as he plays. That is the custom.
Some pubs have two bars (the saloon bar and the public bar) and a restaurant. The saloon is better decorated and more comfortable (but the drinks are more expensive). The games and music are in public bars. In the restaurants you can get a complete meal.
It's normal to buy one's own drinks at the bar and the barman is not tipped unless he brings drinks to your table. Each order is paid for separately, and not at the end of the evening like in restaurants.
There are strict laws regulating opening times and those allowed into pubs.
The times vary in different parts of the country but most of them are open from 11 a.m. to 2.30 p.m. and from 6 p.m. to 11 p.m. on weekdays. Children under 14 are not allowed to get into a pub, and young people under the age of 18 are not allowed to buy alcoholic drinks. Many today's pubs have tables outside, sometimes in the well-tended gardens. It's quite normal for women to go into pubs in Britain, but like everybody else they must follow the licensing laws.
Questions for discussion:
1.What is a pub/a bar?
2.Is it more popular than a restaurant in Britain?
3.Why do English people go to a pub?
4.What drinks do they normally have there?
5.Is alcohol forbidden in the pubs/bars?
6. Are there such places as pubs in our country?
7.What drinks can you order there?
8.Is there a great variety of beer in British pubs? In our country?
9.Which of them are the best?
10. Is it customary to stand around in our country?
11. What are the drinking habits in our country?
12. Is alcoholism a social problem in many countries?
Text 11 TELEPHONE ETIQUETTE
The techniques of telephoning are very much the same in all countries. Only remember your good telephone manners:
1. When talking on the telephone — speak clearly, not too fast but not too slowly either. Take your cigarette out of your mouth, and do not shout. If it's a casual or a business talk you need to sound friendly. A smile will make your voice pleasant, friendly, accommodating, and attending.
2. Make sure that your conversation with a busy person is as brief as possible. List key points you want to make in note form before you place the call. Check
off each point as the call moves along. Then you will never forget what you wanted to say and will not keep another person on the phone too long.
3. When calling a friend or a person who knows you but does not recognize your voice — don't play a guessing name: "Guess who?". Announce yourself promptly.
4. When you get a wrong number don't ask: "What number is this?" It is a good manner to ask: "Is this two-three-four-five-six?" If not — apologize.
5. If a wrong-number call comes through don't lose your temper. Simply say: "Sorry, wrong number" — and hang up. Don't bang the receiver.
6. Always identify yourself when making a call, especially if you are calling on business, e. g. "This is Mr Smith from the Wonderland Travel Agency. Could I speak to Mr Jones?"
7. If you have a visitor, do not carry on a long chat while your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and...
Text 12 Read the texts and say in what way the transport system in Britain and America differs from that in our country.
CITY TRANSPORT IN BRITAIN
Britain has a well-developed transport service. It includes buses, coaches, trains, planes, etc.
Most buses in Britain are operated by the local Council. Others are owned by companies which often receive financial help from the Government.
On many routes you will see both single-decker and double-decker buses. There is often only one man in charge of the bus and you pay him the fare when you get on. Some buses have a conductor as well as a driver.
If you want to catch a bus, you wait at a bus stop. Here there's a board with the routes, numbers and times of buses. But be careful. Sometimes there's a sign "Request stop" which means that buses only stop if you put out (hold out) your hand.
If there are other people waiting at the bus stop you must queue behind them and allow them to get on the bus first. (Some people believe that the British habit of queuing first began with the introduction of public transport.)
Taxis in London are usually big black vehicles. Sometimes they may be ordinary cars with a "Taxi" sign on top. You can find taxi ranks (places where taxis wait) at airports, stations, and in the centre of town. You can also telephone for a taxi or stop one in the street.
A taxi can be cheaper than the bus fares for two or more people. However, long journeys by taxi are expensive — be careful at ports and airports. You can ask the driver to give you an idea of the cost before you leave. Drivers must charge the metered fare for all journeys within London (including Heathrow) regardless of duration and distance.Taxi drivers expect to be tipped for all journeys.
CITY TRANSPORT IN NEW YORK
Like every big city, New York has its own traffic system. Traffic jams can be terrible, and it's usually the quickest way to go by subway. The New York subway is easy to use and quite cheap. It goes to almost every corner of Manhattan. But be careful. It's better not to go by subway late at night.You see more, of course, if you go by bus. New York buses are also easy to use. The "Shoppers Shuttle" (Monday to Friday) and the "Cultural Loops" (Saturdays and Sundays) stop at some of the best-known stores and tourist places. You can get on and off as many times as you like in one day with only one ticket.
There are more than 30,000 taxis in New York. They are easy to see, because they are bright yellow and carry large TAXI signs. Taxis do not go outside the city but they will go to the airports. People give the taxi driver a "tip" of 15% extra.
If you really have to drive in New York, remember that nearly all the east-west streets and most of the north-south streets are one way only. This can be difficult for the visitor who does not know his way. Try to get a map that shows the direction of the traffic, and — good luck!
Text 11 MUSEUMS IN PARIS
Read the extracts from a guide book. If you had a free afternoon in Paris and you only had time to go to one place which would you visit? Why?
This wonderful museum was opened in 1986. It displays works of art from the second half of the 19th century (1848 — 1910). The original building designed by Victor Laloux was a railway station, which was no longer used. Rather than demolish it, the French government decided to restore the exterior and alter the interior to accommodate paintings and sculptures in an unusual and impressive setting.
Paintings by the French Impressionists, including famous works by: Vincent Van Gogh, Pierre-Auguste Renoir, Claude Monet, Edgar Degas and Paul Cezanne.
Edouard Manet's Le dejeuner sur ГНегЬе, showing a group of artists and young women having a picnic in a forest.
April - Oct 09:00 - 18:00
Nov - Mar 10:00 - 18:00
Sundays 09:00 - 18:00
The best time to visit is early on a weekday or on Thursday evening (open till 21:45).
While you 're' in the area
Cross the river by the footbridge and walk upstream along the bank of the Seine towards Notre Dame. If you make a short detour, you will be able to see Claude Monet's famous paintings of water lilies, which are displayed in the Orangerie Museum.
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