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1. The company usually advertises the ______ _______ in a newspaper.

a) job interview b) job title c) job requirements d) job vacancy

2. Find as much as possible about the company you are going to for a _______ _______.

a) job advertisement b) job title c) job interview d) job vacancy

3. If you want to write a good resume you must know the _________ _________.

a) chronological resume b) covering letter c) basic requirements d) job interview

4. Job advertisement usually gives the description of the ________ _________.

a) targeted resume b) business letter c) working conditions d) applicant’s needs

5. At first a company chooses the best candidate and then makes an __________.

a) appointment b) salary c) experience d) qualifications

6. _______ ______ emphasizes capabilities and accomplishments relating to the specific job applied for.

a) combination resume b) functional resume c) chronological resume d) targeted resume

7. It’s better to highlight your skills, ______ ________ in your resume.

a) travel restrictions b) job vacancy c) letter of application d)professional experience

8. When you write a business letter try to use ________ sentences.

a) narrow b) wide c) short d) long

9. A machine which can send a duplicate of message, document, design or photo is ________.

a) fax b) telex c) e-mail d) personal computer

10. The _______ is a vast global network of networks connecting computers across the world.

a) laptop b) Internet c) e-mail d) PC

11. Spam are usually unsolicited _________ ________ which are unwanted by the user.

a) e-mail messages b) fax transfers c) business negotiations d) telephone conversations

12. Secretary is usually responsible for doing _________ ________ for the boss.

a) application form b) curriculum vitae c) paper work d) job vacancy

13. _______ mail is much faster than traditional mail.

a) electronics b) electric c) electricity d) electronic

14. Telex messages have their own _______.

a) addressee b) language c) number d) operator

15. We give the _______ a few catalogues of our products.

a) customers b) applicants c) vacancies d) addressers

16. Business-to-business letters are intended for company to _______ communication.

a) client b) company c) applicant d) co-worker

17. Most business _______ are arranged by telephone.

a) telexes b) partners c) letters d) appointments

18. An ______ ______ is used to take calls when the individual is out.

a) electronic mail b) extended number c) answering machine d) urgent call

19. Requires for special training are normally included in the _____ _____.

a) want ad b) targeted resume c) invitation letter d) job interview

20. ______ ______ are usually excluded from the resume.

a) work objectives b) salary demands c) personal interests d) special skills

21. Make sure message can be understood _________.

a) like b) more c) clearly d) sure

22. Ask caller to hold _______.

a) the line b)PC c) letters d) appointments

23. The ad may tell you about ___________________________ for the job.

a) resume b) the Internet

c) business letter requirements d) the education and work experience

24. Before the job interview find out all you can about __________.

a) means of telecommunication b) telephone units c) company d) dress

25. E-mail is a way of sending a message from one computer to____________.

a) electronic mail b) one or more other computers c) letters d) urgent call

26. Don't mention ______ in your resume.

a) telephone number b) education experience c) work experience d) salary

27. There are ___ types of a resume.

a) 4 b) 3 c) 2 d) 6

28. The company makes a short list of the most suitable candidates and invites them for an__.

a) education b) experience c) interview d) appointment

29. Can you put me _______?

a) away b) thought c) though d) through

30. A resume is a kind of written sales _________.

a) presentation b) license c) requirement d) schedules


Робота над текстом за темою „Business Etiquette” (діловий етикет)

1. Read this text and choose one of these titles for it.

A) When in Rome… D) Problems That Business People Face

B) Travelling Abroad E) Good Manners, Good Business

C) Doing Business in Europe F) I Didn’t Mean to Be Rude!


Nobody actually wants to cause offence but, as business becomes ever more international it is increasingly easy to get it wrong. There may be a single European market but it does not mean that they behave the same in Greece as they do in Denmark.

In many European countries handshaking is an automatic gesture. In France good manners require that on arriving at a business meeting a manager shakes hands with everyone present. But Northern Europeans, such as the British and Scandinavians, are not quite so fond of physical demonstration.

In France it is not good manners to raise tricky questions of business over the main course. Business has its place: after the cheese course. Unless you are prepared to eat in silence, you have to talk about something - something, that is, other than the business deal which you are continually chewing over in your head.

In Germany, as you walk sadly back to your hotel room, you may wonder why your apparently friendly hosts have not invited youout for the evening. Don't worry, it is probably nothing personal. Germans do not entertain business people with quite the same enthusiasm as some of their European counterparts.

The Germans are also notable for the amount of formality they bring to business. As an outsider, it is often difficult to know whether colleagues have been working together for 30 years or have just met in the lift. If you are used to calling people by their first names, this can be a little strange. To the Germans titles are important. Forgetting that someone should be called Herr Doktor or Frau Direktorin might cause serious offence. It's equally offensive to call them by a title they do not possess.

In Italy the question of a title is further confused by the fact that everyone with a university degree can be called Dottore – and engineers, lawyers and architects may also expect to be called by their professional titles.

Italians give similar importance to the whole process of business entertaining. In fact, in Italy the biggest fear, as course after course appears, is that you entirely forget you are there on business. If you have the energy, you can always do the polite thing when the meal finally ends and offer to pay. Then after a lively discussion you must remember the next polite things to do – let your host pick up the bill.

These cultural challenges exist side by side with the problems of doing business in a foreign language. Language, of course, is full of difficulties – disaster may be only a syllable away. But the more you know of the culture of the country you are dealing with, the less likely you are to get into difficulties. It is worth the effort. It might be rather hard to explain that the reason you lost the contract was not the product of the price, but the fact that you offended your hosts in a light-hearted comment over on aperitif. Good manners are admired: they can also make or break the deal.


2. Decide if these statement are true « - » or false « + », according to the writer:

1. In France you are expected to shake hands with everyone you meet.

2. People in Britain shake hands just as much as people in Germany.

3. In France people prefer talking about business dur­ing meals.

4. It is not polite to insist on paying for a meal if you are in Italy.

5. Visitors to Germany never get taken out for meals.

6. German business people don't like to be called by their surnames.

7. Make sure you know what the titles of the German people you meet are.

8. Italian professionals are usually addressed by their titles.

9. A humorous remark always goes down well all over the world.

10. Good manners can make the deal.

3. Discuss these questions:

a) Which of the ideas in the article do you disagree with?

b) What would you tell a foreign visitor about «good manners» in Ukraine?

c) How much do you think international business is improved by knowing about foreign people's customs?

4. Read the following point of view, agree or disagree with it, add more comments while expressing your own opinion on the topic.

Cultural differences influence business strategies and operations. Understanding them is difficult to overestimate.

Many of these cultures are complex and different from ours. To be successful in international business means to be good citizens of international community.

We should learn to honour and respect our own cultures and to develop tolerance and respect for other cultures.

No one can learn all there is to know about a foreign culture. But to show an interest means to create a climate of understanding and respect. The mere willingness to accept differences is of great impor­tance.

5. Read, translate and comment on each of five items.

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