Read and practise saying the dialogues.

1) Fairfax:Hello. Reception? This is Mrs Fairfax from 219. We have an urgent problem. Is there a doctor in the hotel?

Receptionist:No, I'm afraid there isn't. But we can call one quickly in an emergency. Aren't you feeling well?

F: It's not me. It's my husband. He has very bad pains in his chest.

R: I'll call the doctor at once. Can you describe any more symptoms?

F: Yes, his breathing is weak, but he doesn't seem to be running a temperature. It looks as if he's had a heart attack.

R: Right. I'll get in touch with the doctor immediately and pass that information on to him. I'll call you back as soon as I know what he can do.

2) Receptionist:Hello, Mrs Fairfax. The doctor said that he'd be here within twenty minutes. He said your husband should be kept warm.

Fairfax:Yes, I'll do that. Will you send the doctor up as soon as he comes?

R: Yes, of course I will, Mrs Fairfax.

3) Fairfax:This is Mrs Fairfax from 219 again. Thank you for getting the doctor so quickly. He gave my husband some drugs and he seems much better now. He also left a prescription, and said that the medicine should be taken three times a day. The problem is that I can't leave my husband.

Receptionist:We'll take care of the prescription, Mrs Fairfax. I'll send a porter up to your room.He'11 collect the prescription and take it to the chemist's straight away.

F: That's very kind of you. Thank you.

4) Receptionist:Good morning, Mrs Dupont. Is everything all right?

Guest:No, it's not. Someone's stolen some of my valuables — two rings and a gold watch.

R: I'm very sorry to hear that, madam. Where were they?

G: In my room. And the door was locked. It can be only one of your staff. I want my things back. And fast.

R: Well, I can certainly understand that you're upset about losing them and we'll do all we can to help. If they really are missing, it's a matter for the police.

G: What do you mean, "if they are missing"? I told you they were.

R: Yes, madam, but first I'll have one of the Housekeeping staff look through your room in case they're still there. But I must say we are not responsible for your valuables. You should have deposited the valuables with the Reception. It says so on the Key Card.

G: That's not good enough. I want to see the manager. Immediately.

R: I'll be glad to call the manager for you, madam, but he'll certainly say the same. We have very clear instructions about valuables and we must follow them.

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Units 13—15. Stop and check. Variant I

Choose the objects — names of entertainments.

police, art gallery, drugstore, cinema, factory, zoo, university, restaurant, department store, nightclub, bank, park, baker's, disco, shopping centre, fitness centre