Now pretend that you give the instructions to the chambermaid. 4. Match the complaints with the replies.

1. My room is in a terrible state.

2. My cases haven't been brought to my room.

a. I'm sorry, madam. I'll make sure
it is brought up immediately.

b. I'll send someone up to repair it
straight away.

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3. The bulbs in the bathroom have burnt out.

4. I ordered two breakfasts in my room half an hour ago.

5. The shirts and trousers haven't come back.

6. The shower in the bathroom doesn't work.

7. My coffee is cold.

с I'll send an electrician up at once.

d. I'm terribly sorry about that, sir,
I'll talk to the porter right away.

e. I'll contact the Laundry service.

f. I'm sorry, sir, I'll bring you
another one at once.

g. It should have been cleaned. I'll
contact the Housekeeping straight
away.

Make short dialogues using these words:

Example: room/dirty— clean.

— My room is dirty.

— It should have been cleaned. I'll contact Housekeeping straight away.

1. shower/doesn't work — repair.

2. carpet/dirty — vacuum.

3. nightstand lamp/burnt out — fix.

4. mini-bar/empty — fill up.

5. air-conditioning/doesn't work — fix.

6. waste-paper basket/full — empty.

Present Perfect Passive Guest:My room is in a terrible state! It hasn 4 been cleaned! Receptionist:It is impossible! The room has just been cleaned. It has been cleaned by the chambermaid.