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Quality certification

Many companies complain that … is unnecessary for them. Certain providers of … , for example, believe that quality certification was only designed for manufacturing firms and is not, therefore, relevant to themselves.

Other organizations … that they have only adopted quality certification unwillingly. They feel, for instance, obliged to gain a … assurance standard only to avoid being dropped from a list of "preferred … ". A further criticism is that the process of gaining quality assurance certification can be … and bureaucratic. This is particularly problematic for small and medium-sized … .

Possibly the greatest cause of concern is that some companies see certification as an aim in itself rather than as a step towards … the quality of the organization. Companies forget that the aim of certification should be to demonstrate that the … is trying to meet the needs of their clients - not the demands of the quality assessor.



4. Translate the words in brackets into English. Use the following words:

approach, production, effective, process, required, improvement, services, determine, goals, consists, monitor, assurance

Quality (гарантия) is the process of verifying or determining whether products or (услуги) meet or exceed customer expectations. Quality assurance is a process-driven (подход) with specific steps to help define and attain (цели). This process considers design, development, (производство), and service.

The most popular tool used to (определить) quality assurance is the Deming Cycle, developed by Dr. W. Edwards Deming. This cycle for quality assurance (состоит) of four steps: Plan, Do, Check, and Act. These steps are commonly abbreviated as PDCA.

The four quality assurance steps within the PDCA model stand for:

Plan: Establish objectives and processes (необходимые) to deliver the desired results.

Do: Implement (процесс) the developed.

Check: (Контролировать) and evaluate the implemented process by testing the results against the predetermined objectives.

Act: Apply actions necessary for (улучшение) if the results require changes.

PDCA is an (эффективный) method for monitoring quality assurance.

Grammar in Use

Complex object

Look and learn.

I make him/her/them do it.
He let me go for a walk.
They allow/permit/ask her to stay here.

e.g. He made me do this work.

I shall make them finish the project in time.

Let me do it.

The accountant asked me to check the figures once more.

This method allows the new data to be investigated.

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