Match the line in A with the line in B.

Example: 1 — b.

A

1. Pilot

2. Head Housekeeper

3. Maintenance engineer

4. Porter

5. Receptionist

6. Assistant Manager

7. Waiter

8. Chef

3. Solve the problem. What should have been done if the guest's complaint is:

Example: — The mirror is broken!

— It should have been changed! I'll send someone up immediately!

1. There is only cold water!

2. You forgot to wake me up at 6 p.m. and I missed the train! 3.1 asked for a room with a sea view.

4. We ordered breakfast two hours ago.

5. The mini-bar is empty.

6. There is no soap in the bathroom!

7. I can't open the wardrobe!

TEXT A AT A HOTEL

As soon as you are through with the customs, you'll most probably take a taxi to a hotel. It's best to book a room in advance. In this case you'll be sure to stay at a hotel without any problems. You can book a room by telephone or telegram.

In many hotels a porter takes your luggage and shows you the way to the receptionist's desk. The receptionist will most probably ask you for how many days (nights) you are going to stay at the hotel. He may offer you a room (a single or a double room, a suite, etc.) with all modern conveniences (bath, telephone, TV). Then he will ask you to sign in. In this case you have to sign your name in a hotel register (book). In the USA you have to put down your name, nationality and address in a special registration form (fill in a form).

When this formality is over, the receptionist gives you your key and the porter shows you up to your room. Now you are referred to as a "guest". When going out you are supposed to leave your key at the desk. All the keys are hung on a special key-rack.

The room charge (price) usually includes your breakfast. Sometimes it includes the service paid additionally.

The guests are requested to warn the receptionist in advance about the day and hour of signing out so that he could have the bill ready for them in time. Make sure that the bill is ready one day before leaving.

Exercise 1. Find in the text the English equivalents for the following:

забронировать номер; остановиться в гостинице; коридорный; администратор; одноместный номер; двухместный номер; регист­рироваться; бланк регистрации; ключ; вешалка для ключей; со­временные удобства; обслуживание; плата; просить; предупреж­дать; приготовить счет; выезжать (выписываться)

Exercise 2. a) Answer the questions:

1. Why is it best to book a room/make a reservation?

2. How can you book a room at a hotel?

3. Who usually helps you with your luggage when you come to ahotel?

4. Whom will you address for a room when youcome to ahotel?

5. What will the receptionist most probably ask you about?

6. What do you call the formality of putting down your name in ahotel register?

7. Who usually shows a traveller to his/her room?

8. Why are you requested to warn the receptionist in advance about the day and hour of signing out/checking out?